I accept that spoken languages evolve. In English, we don’t say the words “Thee” and “Thou” any more except perhaps for poetic purposes. The word “they” is well on its way to being both a singular and a plural pronoun. At the spoken level, it may already have achieved that status, though in most formal writing it remains exclusively a plural pronoun.
Further, I accept that the evolution of the English language will be occasioned by the influx of individuals whose native tongue is not English. This does not bother me in the slightest. It is a reality. It is a reality in English speaking countries. It is a reality in non-English speaking countries.
What I have just described, however, is not inclusiveness or diversity, as many adherents of political correctness dream of matters. In fact, I am opposed to their view of things. Let me explain why.
Increasingly, phone calls to companies are being answered by individuals who do not have a mastery of the English language. This is quite distinct from having an accent. For one can have an accent and be perfectly fluent in a language.
Now, I take the idea to be that having people with various backgrounds and accents answer phone calls is representative of the true diversity of America. There is no doubt something to this. However, there is a problem if the company representative to whom one is speaking does not have an adequate command of the English language. And the problem becomes particularly acute when one is trying to get clarity about a matter of great consequence, such as a health issue or the additional costs involved.
Today, I called USAirways only to find myself speaking to someone who not only had a heavy foreign (non-Spanish) accent but whose command of the English language was such that she could not follow any of my remarks. Things were so bad that the only way I managed was to feign politeness and thank her for everything that she had said. It was either that, or be rude and simply hang up on her.
I wanted to know whether the aircraft for a certain flight listed on the website is jet or not. What I got was advice on how to clear my computer of cookies. It was as if someone had pressed the button for the script on eliminating cookies. For she went on about that notwithstanding my initial indication that cookies on my computer were not my problem. I actually no how to get rid of them.
From the standpoint of diversity and inclusiveness, the entire matter was an utter disaster. Not only was my time wasted, she has not even a clue that her response was not just unsatisfactory but entirely unrelated to my concern.
I don’t care about accents. But I care mightily about comprehension. And diversity shorn of comprehension is anything but progress. It is wildly counterproductive in just about all cases; and it is often the occasion for much misunderstanding and unsatisfactory assistance.
Now, I can just imagine someone retorting “Well, now, you know how it feels when a person who doesn’t speak English has to talk with a native speaker of English over the phone”. On the assumption that this is correct, so what? Surely the right response to that situation is not for companies to have incompetent speakers of English handling phone calls. For surely the proper way to be responsive to the disadvantaged is not to disadvantage others.
If it is true that every country should make a point of being receptive to it citizens and residents who do not speak the primary language of the country, then how much more so does it hold that a country should not put at a disadvantage those who do speak the primary language of the country. After all, they are people, too.
Inclusiveness and diversity are no doubt wonderful things. But not so shorn of excellence. If adequate customer service requires that there be people available who can speak Spanish—and presumably speak Spanish fluently, then it has to also be true that adequate customer services requires that there be people available who can speak English—and presumably speak English fluently.
Just as it is not in any way racist to want a service representative who speaks one’s own language when English is not it, it is also not racist to want a service representative who speaks English when indeed that is one’s language precisely because it is the primary language of the country in which one was born and raised.
This last point is extremely important because the charge of racism is used nowadays to silence the status quo, whether or not its concerns or considerations have any legitimacy.
Suppose, for instance, that it was not I but an elderly person (born and raised in America), to whom the USAirways representative was speaking. Needless to say, that elderly person might not have had the social agility to bring the conversation to an end by repeated remarks of politeness. Suppose that the elderly person had just a little difficulty with hearing, and that she counted upon a competent speaker of English to get her or him through the purchase of the airplane ticket. Needless to say, the conversation would have been utterly frustrating for both. Nay, it might have been an utter disaster for the elderly person.
The elderly individual might have ended up purchasing a ticket that she or he did not want, since the USAirways representative had no sense at all that her initial responses were inappropriate to my question. The only thing that lubricated the conversation were my repeated instances of “Thank You” and “I understand, now”.
I have just leveled what I believe to be a damning criticism of the present approach to diversity and inclusiveness. For the approach reveals an utter disregard for the elderly in America who through no fault of their own speak no other language but English. And even if they are at fault here, as someone might dare to suggest, the elderly should most certainly not be held at accountable for it in their old age.
We know, thanks to the gods of political correctness, that Asians and Native Americans and blacks and Latinos are people. But the eldery? Aren’t they people, too? I guess the jury is still out on that.

Dieudonné claims to be the voice of blacks and Muslim Arabs. So one has to ask how is that he has conveniently forgotten the extensive Muslim Arabic enslavement of blacks, which even preceded the enslavement of blacks by Europeans and Americans? When I do a Google search under “Arabic Muslim enslavement of blacks”, I find lots of very interesting things. For instance, at RaceandHistory.Com I find an interesting piece that is said to have been published in 1995 in the